Return & Exchange
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Return & Exchange

WITHDRAWS AND RETURNS
Our goal is that you will be completely satisfied with the product or the products you purchase at ICIW. If you order from the website you have a right to regret your purchase within 365 days from receiving the product.

Please note that when making a return we will charge 9 USD when refunding you. If you make an exchange there is no charge.

Please note that all products returned have to be in its original condition with the labels still on for a full refund, including labels and box etc. Please note that we reserve ourselves from products being sold out when you wish to change color or size. If this is the case, we will contact you through email. In case we don’t receive a response within 3 days, we will credit your order and you are more than welcome to make a new purchase.

We are not accepting returns on underwear if labels and/or any seals are removed.


To make a return, follow these steps:

  1. Go to My pages and choose Returns.
  2. Choose which order to return, which products and what reason.
  3. Package your parcel well, preferably in the original packaging. The product should be unused with all tags and labels intact.
  4. Mark the package with the accompanying return label and leave at your closest drop off point.
  5. Done! As soon as we have received and approved your return, we will reimburse you in the same way you paid your original order.


To make an exchange, follow these steps:

  1. Contact our Customer Service Team and let them know you want to make an exchange. They will send you an exchange form for you to fill out and put in the package.
  2. Package your parcel well, preferably in the original packaging. The product should be unused with all tags and labels intact.
  3. Mark the package with the accompanying return label and leave at your closest drop off point.
  4. All set! As soon as we have received and handled your package, we will send out your new product(s).

Have you not received a return label? Contact our customer service.


RETURN POLICY
Our goal is that you will be completely satisfied with the product or the products you purchase at ICIW. If you order from the website you have a right to regret your purchase within 365 days from receiving the product.

When making a return we will charge 9 USD when refunding you. If you make an exchange there is no charge.

Please note that all products returned have to be in its original condition with the labels still on for a full refund, including labels and box etc.

We are not accepting returns on underwear if labels and/or any seals are removed.

For approved returns, the following are required:

- The return must be received by us no later than 365 days from the time you received your order.
- The product(s) must be in ordinary condition (with label on, odorless, free from animal hair, without wear, without stains etc.)
- We do not accept returns of underwear and socks where any sealing is broken, nor where labels are removed. 
- Upon return, the money will be refunded in the same way as you paid. If you had paid by invoice, it will be credited.
- Refunds are only made when the return is received and approved by us.

PRODUCT COMPLAINT
In the event of a defect product, we ask you to send a picture and information about your order to our customer service through this form and we will help you with the matter.

CAMPAIGNS
If you choose to return one or more products at promotional purchases where a product was followed on the purchase, the free product should also be returned in unopened / original order. If you choose to keep the free product, we will send an invoice for the product's value.

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